PURCHASE TERMS

REFUND AND CANCELLATION POLICY

This policy explains when a purchase from Brand Agent X may be canceled, refunded, or ended before the next billing period.

Effective: July 25, 2026|Last updated: July 25, 2026

Applies to:

Terms:

A customer may request a full refund within 48 hours of purchase only when work has not begun
Work is considered started when required project details are confirmed or when research, planning, drafting, editing, or other project work begins, whichever happens first
Once work begins, the payment is non-refundable
Completed or delivered custom work is non-refundable
If Brand Agent X cannot complete the agreed work, Brand Agent X will refund the amount reasonably connected to the unfinished portion
Customer delays, changed priorities, missing source material, or failure to respond do not create a right to a refund
Scope changes may require a new payment

Applies to:

Terms:

The playbook is delivered through instant Notion access
The sale is final once access is delivered
Digital-product purchases are non-refundable after delivery
A refund may be issued for a duplicate charge
If access cannot be provided and Brand Agent X cannot resolve the problem, the purchase may be refunded
A customer must contact jeromie@jeromierosa.com for an access problem
Nothing in the policy limits any non-waivable right provided by applicable law

Applies to:

Terms:

Subscriptions renew automatically every month until canceled
Customers may cancel before the next renewal to avoid another charge
Cancellation takes effect at the end of the current paid billing period
No partial or prorated refunds are provided after a billing period begins
Cancellation does not reverse a charge already processed
Customers may cancel through the Stripe Customer Portal. Cancellation stops the next renewal and takes effect at the end of the current paid billing period. Customers may also cancel by contacting jeromie@jeromierosa.com
Work scheduled during the paid period remains subject to the purchased scope and timely source-material delivery
Articles do not roll over when delays are caused by missing client or agency materials
A cancellation acknowledgment should be provided after cancellation is processed

Customers should contact jeromie@jeromierosa.com if they believe:

Brand Agent X may request the Stripe receipt, transaction reference, or checkout email before reviewing the request.

Please contact jeromie@jeromierosa.com before filing a chargeback so the matter can be reviewed.

Approved refunds are returned through the original payment method
Stripe and the customer's financial institution control final processing time
Brand Agent X cannot guarantee when a bank will display the credit
Fees, taxes, or currency-conversion differences will be handled as required by the payment processor and applicable law

Brand Agent X may approve an exception in writing, but one exception does not change the policy for another purchase.

Refund, cancellation, and billing questions can be sent to jeromie@jeromierosa.com.

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